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Warranty & Returns
At CM Marine, we strive to achieve 100% customer satisfaction. If you are experiencing any issues with any of our products, contact our Warranty and Returns department using the information below.
Warranty
All products are covered by a 12 Month warranty. (unless otherwise stated)
Please review our Warranty Return Policy.
Returns
If you have ordered the wrong item we are more than happy to exchange it as long as the product is returned within 7 days of purchase and the item is unused and in it's original packaging.
There is a 15% restocking fee for returns that require a refund.
Faulty Items
If it item is faulty we will meet our obligations under the consumer guarantees act to provide remedy.
There is a 15% restocking fee for returns that require a refund.
Faulty Items
If it item is faulty we will meet our obligations under the consumer guarantees act to provide remedy.
Backorders
If a product is out of stock it will be placed on backorder and you will be notified. If an item on backorder cannot be sourced we will refund you for that item.
Our return address is;
CM Marine
9/239 Great South Rd
Drury 2113
Drury 2113
Auckland
New Zealand
E-Mail: sales@cmmarine.co.nz
Please remember to include your contact details and your order reference number.
STEP 1: REQUEST RMA NUMBER
- Click the link below to Start the return process.
- Enter your order number and email address.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
- Place your item in the original packaging and/or similar packaging.
- The return must be properly packaged to protect against damage in transit.
- The RMA # must be clearly written on the shipment.
STEP 3: SHIP THE ITEMS
- You are responsible for the shipping charges to return the item to us. If its a warranty claim we will provide a return courier label.
Click Here to Start the Return Process.