Free Shipping on orders over $199*
Orders over $199 are shipped free, excludes large bulky/heavy items, these will be quoted before any orders are shipped.
Order by 3pm NZT to get same day dispatch. This doesn't apply to items out of stock.
What types of payment do you accept?
We accept Visa, Mastercard and Paypal.
We also accept bank deposit, Cash or Eftpos on Pickup.
How soon do I need to pay after checkout?
For bank deposits payment must be received by us within business 2 days of your order.
How much is shipping?
Your shipping cost is determined at checkout.
Who do you use for shipping?
We use Courier Post for all shipping in New Zealand. They offer an overnight service to most destinations in NZ. Rural addresses may take an extra day or 2.
For Australia we use FedEx or Toll Priority. Target times to Australia is 3-5 business days.
All other international shipments will be sent by NZ Post or FedEx.
When will you ship?
We make every effort to ship your item the same business day if ordered by 3:00 pm NZDT, all others will go out the next business day. We will send an email with the tracking number when your package has shipped.
What is your return policy?
We accept exchanges within 7 days of your purchase. Please Click here for more details.
What is your warranty policy?
Every item we sell is covered by our one year warranty. Unless otherwise specified. Please Click here for more details.
How do I contact you with a question?
You can email us at firstname.lastname@example.org
Our regular business hours are 9:00-5:00 NZDT Monday - Friday.